INCREASED MONTHLY INSTALMENT WITHOUT MR LJ NEL’S CONSENT

INCREASED MONTHLY INSTALMENT WITHOUT MR LJ NEL’S CONSENT

I have lodged queries with Metropolitan Life with regards to the monthly instalment Metropolitan Life increased from May 2022 without my consent.

According to the customer care consultant, Vincent the increased instalment query, was referred to the Forensic Department for investigation, which was finalized, and a refund needs to be made to me. He confirmed the refund is awaiting authorization.

My initial query was done in May 2023 and every time thereafter when I phone to query the refund it is the same story – awaiting authorization.

This issue needs to be resolved immediately and refund needs to be made to me. It was ********ly from Metropolitan Life to increase the monthly instalment without the consent of me.

I need someone from Metropolitan Life in an authority position to contact me urgently regarding the refund owed to me.

LJ Nel (ID Number: ***) Contact Number: ***