Incorrectly debiting bank account since 2009

<p>I recently discovered that Metropolitan life has been debiting my account with two policies of people I do not even know. I phoned them numerous times to stop the debit orders and refund me. They stopped the one debit order and asked that I submit bank statements and a certified copy of my ID. I did that as requested and they adviced that they will investigate and get back to me. Still waiting for a response?????</p>