Incorrect recipient paid after months of waiting!

In September we put in a death claim to Metropolitan for a claim my family and I had no knowledge of after my mother had passed on. It's been 3 months now and it the entire time we have never received any feedback from them. Every time we call in to check on the progress of the claim they will put you through to someone in another dept. who never picks up your calls. I have never known the voice of the consultant I was told was handling my case ( a Mashroeda Pool). They will take your contact details (I am now certain they think that is a calming technique- It really isn't!) but never bother to call with updates. I don't know how many times we have called to be told that they are backlogged (backlog is your issue to deal with, not my concern. It did not seem to bother you too much when you were looking for all these clients that you now can't seem to service!!!). Today we called again for a progress report and were told that the claim was paid out. 1. We were never notified of this payment. 2. When we inquired into whose account the money was paid into, it was not ours at all. In fact, it was not even the same bank! You will not make us wait another 3 months so you can correct your ****up! Metropolitan you service is appalling!