Incorrect Information-Poor Administration

I am having two policies under my name I had originally app**** for one spoke to my broker regarding them he still does not have answers for me I went to the branch wanted clarity all that I could hear was that I needed to go to a police station in order for my policies not to be deducted anymore but the funny part when I opened up the polices I didn't go to the police station but for the cancellations I need to go to the Police station I have lodged a complaint but no one has ever gotten back to me on the email address that is on the policy documents that I have. I want answers clarity and I want nothing to do with metropolitan anymore cause I don't think the consultant that assisted me know what they are doing imagine if I something happen and there's a claim that needs to be lodged what going to happen?