Incorrect handling of my request

I called the Call Centre and spoke to Randall on 14 Sept 15. Informed him that I needed to make amendments to ,the funeral fund that I have with them. He confirmed i can send an email with the marriage certificate and ID and the request. I sent him an email with a clear instruction, remove my ex husband, place my new husband and daughter. I received the Policy Summary and my ex husband is indicated as Life Partner and my husband Marwaan is not placed . I called on the 13 October and spoke to Bradley, he then said he will ask Randall to fix. In addition I sent another email to [Email Removed] No feedback.<br> I called and asked to speak to a Manager - Catherine .Until today - no feedback from her<br> I then called the Call Centre today, 18 Nov and spoke to Bongi and she said she will arrange for the fix and that she will give me feedback in 5 working days. I trust Bongi will assist me.<br> My question , why did Randall, Bradley and Catherine ignore my request ? If something should happen to me or my husband - what will be the outcome. ? Is this the type of service that Metropolitan gives ??!! Terrible service especially from the Manager.