1 reviews | Active since Sept 2011
Incorrect deductions
<p>I recently updated my funeral cover as follows: For my family R232.00 and for my mother is R156.00 (Total: R388.00 – separate deductions as advised by the consultant). The persal deduction is however not as per agreed with the metropolitan consultant , the old policy was not cancelled while the new one also went through and i was not pleased after receiving my policy document as one of my sons is not included in the policy document. Theuns from metropolitan has escaleted the matter with the relevant department but to date they have not given me a refund of the incorrect deduction (R319.00).</p> <p> </p>
Dear Tinyiko Mboweni
Thank you for raising your concerns with our office.
It is always our ambition to serve all our clients well. We will contact you via return email to source the neccessary information to investigate and address your complaint.
Kind regards
Metropolitabn Client Care
Best regards,
Dear Tinyiko Mboweni
Thank you for raising your concerns with our office.
It is always our ambition to serve all our clients well. We will contact you via return email to source the neccessary information to investigate and address your complaint.
Kind regards
Metropolitabn Client Care
Best regards,
Please check ********** email for the cancellation of all my four metropolitan policies as follows:
1. ********** 1633
2. ********** 2393
3. ********** ********** 5801
4. ********** ********** 5529
I further request confirmation of the cancellation and the return of any premiums that may still be deducted and the amount due to me for all these policies.
Please check ********** email for the cancellation of all my four metropolitan policies as follows:
1. ********** 1633
2. ********** 2393
3. ********** ********** 5801
4. ********** ********** 5529
I further request confirmation of the cancellation and the return of any premiums that may still be deducted and the amount due to me for all these policies.
Dear Ms. Mboweni
We refer to your post of yesterday.
We will contact you telephonically to investigate and resolve your complaint.
Regards
Metropolitan Client Care
Best regards,
Dear Ms. Mboweni
We refer to your post of yesterday.
We will contact you telephonically to investigate and resolve your complaint.
Regards
Metropolitan Client Care
Best regards,
This is a note to compliment Aletta Clarence @ email: ********** for the excellent service rendered form the date of my complaint. I really appreciate Aletta ’s prompt and professional services. She is very hands on and I am very pleased as I have recieved payment of all policies i have surrendered.
I have found Aletta’s services to be fantastic and I’m grateful tthat i had to deal with someone like her.
PS: PLEASE NOTE THAT THE REFUND FOR THE DOUBLE DEDUCTION ON FUNERAL POLICY IS STILL OUTSTANDING.
Thank you so much
This is a note to compliment Aletta Clarence @ email: ********** for the excellent service rendered form the date of my complaint. I really appreciate Aletta ’s prompt and professional services. She is very hands on and I am very pleased as I have recieved payment of all policies i have surrendered.
I have found Aletta’s services to be fantastic and I’m grateful tthat i had to deal with someone like her.
PS: PLEASE NOTE THAT THE REFUND FOR THE DOUBLE DEDUCTION ON FUNERAL POLICY IS STILL OUTSTANDING.
Thank you so much