LM
Lavinia M
1 reviews | Active since Nov 2010
22 Jan 2019, 11:09
incorrect amount debited. poor service
Good Day
my id number is ********** 452089. i opened a policy in December 2018 and however before the first debit i changed the cover amount and amount to be debited, then metropolitan still decided to go and debit the wrong amount of R574 in December 2018 and January 2019. if this is not rectified within 24 hours i wll definitely reverse the amounts with immediate effect. i can't keep on requesting the same thing over and over again...i am very busy.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
22 Jan 2019, 13:58Dear Lavinia Mokgosi
We acknowledge receipt of your complaint.
The HelloPeter site blocks out sensitive information to protect you and we cannot view the ID number.
Regrettab;u there is also no policy number mentioned in the post.
One of our Client Care Assessors will be contacting you soonest, to obtain the information needed to investigate and resolve your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint.
The HelloPeter site blocks out sensitive information to protect you and we cannot view the ID number.
Regrettab;u there is also no policy number mentioned in the post.
One of our Client Care Assessors will be contacting you soonest, to obtain the information needed to investigate and resolve your complaint.
Regards
Client Care Team
Metropolitan Life's reply22 Jan 2019, 13:58
Official
Dear Lavinia Mokgosi
We acknowledge receipt of your complaint.
The HelloPeter site blocks out sensitive information to protect you and we cannot view the ID number.
Regrettab;u there is also no policy number mentioned in the post.
One of our Client Care Assessors will be contacting you soonest, to obtain the information needed to investigate and resolve your complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint.
The HelloPeter site blocks out sensitive information to protect you and we cannot view the ID number.
Regrettab;u there is also no policy number mentioned in the post.
One of our Client Care Assessors will be contacting you soonest, to obtain the information needed to investigate and resolve your complaint.
Regards
Client Care Team
LM
Lavinia M's updateReviewer Update
22 Jan 2019, 15:05firstly did metropolitan give the policy number? i don't have it. i have been experiencing bad service and now again even you as a client care assessor is also giving me a problem.
LM
Lavinia M's update22 Jan 2019, 15:05
Reviewer Update
firstly did metropolitan give the policy number? i don't have it. i have been experiencing bad service and now again even you as a client care assessor is also giving me a problem.
LM
Lavinia M's updateReviewer Update
22 Jan 2019, 15:06i will be going to the ombudsman seeing that no one from metropolitan can assist me.
LM
Lavinia M's update22 Jan 2019, 15:06
Reviewer Update
i will be going to the ombudsman seeing that no one from metropolitan can assist me.
Metropolitan Life's replyOfficial
22 Jan 2019, 15:20Dear Livinia
Thank you for your additional comments.
You are always welcome to contact the Ombudsman for Long Term Insurance. They however always try to establish if the client has tried to resolve the matter with the insurer and if not afford them the opportunity to resolve it directly with the client.
If the client did try to resolve it with the insurer, they will ask the insurers comments and give them a due date about a month from the date they send the complaint to the insurer.
In order to prevent any unnecessary delays, we will be contacting you directly for more information to trace the policy number, if you don't have it.
We are committed to assisting you as fast and best we can. Please bear with us a little longer.
Regards
Client Care Team.
Thank you for your additional comments.
You are always welcome to contact the Ombudsman for Long Term Insurance. They however always try to establish if the client has tried to resolve the matter with the insurer and if not afford them the opportunity to resolve it directly with the client.
If the client did try to resolve it with the insurer, they will ask the insurers comments and give them a due date about a month from the date they send the complaint to the insurer.
In order to prevent any unnecessary delays, we will be contacting you directly for more information to trace the policy number, if you don't have it.
We are committed to assisting you as fast and best we can. Please bear with us a little longer.
Regards
Client Care Team.
Metropolitan Life's reply22 Jan 2019, 15:20
Official
Dear Livinia
Thank you for your additional comments.
You are always welcome to contact the Ombudsman for Long Term Insurance. They however always try to establish if the client has tried to resolve the matter with the insurer and if not afford them the opportunity to resolve it directly with the client.
If the client did try to resolve it with the insurer, they will ask the insurers comments and give them a due date about a month from the date they send the complaint to the insurer.
In order to prevent any unnecessary delays, we will be contacting you directly for more information to trace the policy number, if you don't have it.
We are committed to assisting you as fast and best we can. Please bear with us a little longer.
Regards
Client Care Team.
Thank you for your additional comments.
You are always welcome to contact the Ombudsman for Long Term Insurance. They however always try to establish if the client has tried to resolve the matter with the insurer and if not afford them the opportunity to resolve it directly with the client.
If the client did try to resolve it with the insurer, they will ask the insurers comments and give them a due date about a month from the date they send the complaint to the insurer.
In order to prevent any unnecessary delays, we will be contacting you directly for more information to trace the policy number, if you don't have it.
We are committed to assisting you as fast and best we can. Please bear with us a little longer.
Regards
Client Care Team.