Inconsistent info given

We had a funeral plan with metropolitan life. My husband was ill and i called them in January this year to check my benefit. A consultant advised me that the policy had lapsed and is no longer active. My husband passed away in feb this year. A few days ago i received a letter dated 10 july 2018 advising that as the policy is in arrears metropolitan will attempt to deduct 2 premiums. When i called the contact centre eunice advised its still active. The call was cut off. I called back and spoke to a rude female that shouted at me before transferring me to a manager. I finally spoke to a manager noey who stayed that the policy is in force still. She advised me to submit a claim. I have just done so,however i am appealing to metropolitan to please be consistent in what their consultants advise as i do not know where i currently stand and i was told the policy had lapsed.can we please get this sorted out metlife?