MM
Makgosi M
1 reviews | Active since Sept 2012
26 Jan 2021, 20:49
inconsiderate
I have submitted my claim on behalf of my late mother on the 18th of January till to date I have not received anything and everytime I call its been escalated to the manager but nothing and they claim to pay within 24 hours, this financial institution play with lively hoods of people
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Metropolitan Life's replyOfficial
26 Jan 2021, 21:29Dear Makgosi
We acknowledge receipt of your complaint.
We are sorry to learn of your mother's passing. Our sincerest condolences go out to you and your family at this time of loss.
We regret that you have encountered a delay with the claim and apologize for the breakdown in service.
Regrettably the post does not contain sufficient information to call you or to trace the policy number you submitted your claim on.
One of our Client Care Assessors will be in touch via email to obtain this information. Please respond directly to the Assessors email, so that we can assist you as speedily as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to learn of your mother's passing. Our sincerest condolences go out to you and your family at this time of loss.
We regret that you have encountered a delay with the claim and apologize for the breakdown in service.
Regrettably the post does not contain sufficient information to call you or to trace the policy number you submitted your claim on.
One of our Client Care Assessors will be in touch via email to obtain this information. Please respond directly to the Assessors email, so that we can assist you as speedily as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Jan 2021, 21:29
Official
Dear Makgosi
We acknowledge receipt of your complaint.
We are sorry to learn of your mother's passing. Our sincerest condolences go out to you and your family at this time of loss.
We regret that you have encountered a delay with the claim and apologize for the breakdown in service.
Regrettably the post does not contain sufficient information to call you or to trace the policy number you submitted your claim on.
One of our Client Care Assessors will be in touch via email to obtain this information. Please respond directly to the Assessors email, so that we can assist you as speedily as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to learn of your mother's passing. Our sincerest condolences go out to you and your family at this time of loss.
We regret that you have encountered a delay with the claim and apologize for the breakdown in service.
Regrettably the post does not contain sufficient information to call you or to trace the policy number you submitted your claim on.
One of our Client Care Assessors will be in touch via email to obtain this information. Please respond directly to the Assessors email, so that we can assist you as speedily as possible.
Regards
Client Care Team