*********** staff members

I have never ever experienced such a ********** service from Metropolitan life. I took out a policy for my child and I asked them to cancel the death and disability cover that is linked to that policy as I do not want it. I was advised that it was not possible and I had to cancel the cover and take out a new one which I thought was done however they are still debiting my account. This is really frustrating as no one seems to know what they are doing from their call centre to their complaints department. I want that disability cover to be removed from the policy or they must just pay me back my money and cancel the policy.