*********** service from metropolitan

Im so disappointed with metropolitan. I called in om the 5th to make a partial withdrawal on my investment policy and ws asked to email some documents and i did which after got an email sayingthey would respond within 48 hours. The person asked me to call in the following day to confirm ithe documents were recieved and did that on the 6th. Again recieved an email saying they would respond within 48 hour. Today is the 10th and not a single person has came back to me instead recieved an email saying i must send the my id number and let them know how they can assist me. The reason one makes a partial withdrawal on their policy is because of an emergency requiring funds as soon as possible and after the way metropolitan handled my request im starting to regret the day i joined with them.