*********** service for funeral payout

Good day i have a funeral claim since the 8th December 2022 for my mom that passed away and to date they are still awaiting authorisation to release payment to the Undertakers , policy number *** . I have been doing all the follow up calls and I am frustrated with the *********** service I have received to date. All relevant documents has been forwarded and all i am getting is excuses and empty promises and in the meantime i am stuck between a rock and a hard place