ZM
Zanele` Mafalala
1 reviews | Active since Mar 2013
22 Jul 2021, 10:16
*********** HEAD OFFICE!!!!!!
We submitted all the required documents for a funeral claim last week tuesday 13/07/2021 and to date Metropolitan has still NOT paid out the claim. We keep being told about one issue or another without any resolution. Now apparently my sister does not appear on some system on their side but appears on the policy documents and this is now preventing them to make payment. Anda Tyantsi has been trying to assist but is getting very little help from their Head Office. Can someone please URGENTLY fix this as we need to bury my sister ASAP!!!!!!
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Replies (3)
Metropolitan Life's replyOfficial
22 Jul 2021, 11:58Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your sister's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret to read that you have experienced a delay with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your sister's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret to read that you have experienced a delay with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply22 Jul 2021, 11:58
Official
Dear Zanele
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your sister's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret to read that you have experienced a delay with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your sister's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
We regret to read that you have experienced a delay with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
ZM
Zanele` Mafalala's updateReviewer Update
23 Jul 2021, 08:39Never got the call from the Client Care Assessors but thank you I got an SMS this morning that the claim has been paid out and should reflect in 24hrs. Thank you.
ZM
Zanele` Mafalala's update23 Jul 2021, 08:39
Reviewer Update
Never got the call from the Client Care Assessors but thank you I got an SMS this morning that the claim has been paid out and should reflect in 24hrs. Thank you.
Metropolitan Life's replyOfficial
23 Jul 2021, 12:06Dear Zanele
Thank you for your additional post.
Our Client Care Assessor has emailed you a response explaining the cause of the delay and confirming the payment earlier today.
Regards
Client Care Team
Thank you for your additional post.
Our Client Care Assessor has emailed you a response explaining the cause of the delay and confirming the payment earlier today.
Regards
Client Care Team
Metropolitan Life's reply23 Jul 2021, 12:06
Official
Dear Zanele
Thank you for your additional post.
Our Client Care Assessor has emailed you a response explaining the cause of the delay and confirming the payment earlier today.
Regards
Client Care Team
Thank you for your additional post.
Our Client Care Assessor has emailed you a response explaining the cause of the delay and confirming the payment earlier today.
Regards
Client Care Team