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I submitted a claim at Metropolitan life. Two days after I called to check if they received the documents and a lady confirmed that they have received the documents but there is a missing information.

I was shocked because she confirmed that they have the documents with them but no one cared to contact me and let me know that there is information missing.

She then assisted me to complete the form and she advised me that the application will be processed. I asked the turnaround time but she could not tell me.

I phoned again Fri last week to check how far is the application, I was told that they are verifying the banking details, still I asked the turnaround time but couldn't get the exact time. The only feedback was that the money will be paid into your account.

Monday I phoned again to check my application, I was advised that it has gone to back office and I must expect to get the money between Tues and Wed. Tuesday around 15h00 I phoned again and I spoke to a gentleman who seemed understanding and promised to follow up on my case. He promised to call me at 9h00 today (Wed 15.08.2018) but guess what... He never called me back. I phoned again today around 15h00 and I spoke to the lady. I had no choice but to tell her how I feel about Metropolitan life, their disgusting service. She promised to follow up and call me back after an hour. She called me back to tell me that the application is sitting at payment but there is no one to process the payment as the person who is supposed to process the payment is not there.

It is so disappointing to get such service from a company like Metropolitan life. Not even a call advising the client about what is happening to the application, empty promises from the staff. I will never ever do business with Metropolitan life as this is not the first incident or experience. Staff cannot even tell you the turnaround time so that you know how long you should wait for your claim to be processed.