TK
Tarryn K
1 reviews | Active since Nov 2014
20 Jan 2021, 09:10
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I received sms's stating that there are outstanding payments on my policy however I do not have a debit order and make manual payments every month without fail. I have contacted this company so many times and no one gets back to me, I requested information instead I get an sms stating that my payment method request has been finalized however THAT WAS NOT WHAT I ASKED FOR!! Can someone please CALL ME! I don't even receive a response via email, just unnecessary sms notifications which is HIGHLY UNACCEPTABLE!!
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Metropolitan Life's replyOfficial
20 Jan 2021, 10:17Dear Tarryn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered with your request. Please accept our apologies for any inconvenience experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered with your request. Please accept our apologies for any inconvenience experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply20 Jan 2021, 10:17
Official
Dear Tarryn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered with your request. Please accept our apologies for any inconvenience experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered with your request. Please accept our apologies for any inconvenience experienced.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team