SN
Sphiwe N
1 reviews | Active since Mar 2017
29 Jan 2019, 13:24
Incompetency and refund
I submitted a letter at the branch in pretoria to cancel my policy on the 10th of January 2019, only to find out that it was not processed and they continued with their stop order, I called in today and I was told that the letter was sent but it was not actioned, meaning if I did not call, they were going to deduct again, I want the R133.00 that they took, I cannot be punished for someone's incompetency.
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Metropolitan Life's replyOfficial
29 Jan 2019, 14:23Dear Mr. Nkosi
Thank you for raising your concern with our office.
We also refer to your telephonic conversation with our Client Care Assessor, Aletta Clarence today.
Your group scheme policy was cancelled on 10/1/2019 - the same day you handed your cancellation in at our Pretoria office.
At the time, we were working on the magnetic tape for February 2019 stop order deductions for your employer.
Therefore, we don't expect any further deductions from your February 2019 salary advice onwards.
Regards
Client Care Team
Thank you for raising your concern with our office.
We also refer to your telephonic conversation with our Client Care Assessor, Aletta Clarence today.
Your group scheme policy was cancelled on 10/1/2019 - the same day you handed your cancellation in at our Pretoria office.
At the time, we were working on the magnetic tape for February 2019 stop order deductions for your employer.
Therefore, we don't expect any further deductions from your February 2019 salary advice onwards.
Regards
Client Care Team
Metropolitan Life's reply29 Jan 2019, 14:23
Official
Dear Mr. Nkosi
Thank you for raising your concern with our office.
We also refer to your telephonic conversation with our Client Care Assessor, Aletta Clarence today.
Your group scheme policy was cancelled on 10/1/2019 - the same day you handed your cancellation in at our Pretoria office.
At the time, we were working on the magnetic tape for February 2019 stop order deductions for your employer.
Therefore, we don't expect any further deductions from your February 2019 salary advice onwards.
Regards
Client Care Team
Thank you for raising your concern with our office.
We also refer to your telephonic conversation with our Client Care Assessor, Aletta Clarence today.
Your group scheme policy was cancelled on 10/1/2019 - the same day you handed your cancellation in at our Pretoria office.
At the time, we were working on the magnetic tape for February 2019 stop order deductions for your employer.
Therefore, we don't expect any further deductions from your February 2019 salary advice onwards.
Regards
Client Care Team