incompetence n poor service

We claimed for funeral benefit pay out on Tuesday and the lady who was assisting us named Selda Abdul said the pay out will take a maximum of 48hours,the time frame passed n we kept on nagging her on thursday but she still assured us that we will get the money not later than Thursday guess what it's friday morning we call them again she tells us she made a mistake only now the money is being processed which means will get it on saturday n what do we do now??? Because the burial is on saturdayo,we have nothing no money to bury,no money for food,no money for transport n they don't even have the decency to call us back after all our waisted airtime all they know is saying SORRY well it doesn't help because we are left stranded while being the laughing stock of our community.whats the point of planning ahead when crisis comes we can't be helped???Poor service by metropolitan in Springs.