Incompetence and rudeness on another level

Discovered a *****ulent policy debit my account for several months, went to the branch for its cancellation and refund. Got to taung, north west office, consultant requests me to write a letter to request the above. I do so, when submitting the letter, she changes and now request a sworn affidavit with the assertion of Branch manager Mr Matamela, when I submit she say it requires also an ID copy. Being is it may, i requested the manager to register my dissatisfaction over inaccurate information on procedural documents required being that I made several visits to the office and it is prudent for his office to be well knowledgeable in their procedures and requirements.

Ohh boy! Did the manager the manager rudely turned my address, to say I want to be assisted with insufficient procedural documents. I explained to that it's not that I refuse to comply with the requisite document but my grief is that I am given inconsistent information.

I found his lies to be insulting, as he rudely attacked me verbally. A whole drama broke out at the back office were he turns to sit, instead of his office. Where we must go to him, in front of other agents and officers.

I always prefer not to public mirror people' incompetence but this manager is extremely rude and arrogant.

I am still waiting for my refunds as I opted to deal with a nearby branch in vryburg by Mr Moepeng. Where is seems nothing is happening.