In reliable Metropolitan

Good Morning on the 26 of September I submitted a death claim policy no *** I got no response or any acknowledgement of claim being received by the scheme until I did a follow up and then onwards my claim was assigned to Nelisiwe Dlamini who called me for additional documents which I emailed to her, she sent me an email stating that the claim will be worked on and be finalized on the 30/09/22 I waited nothing happened no payment on Monday I sent her an email for feedback on my claim she rep**** with Unfortunately am on leave as of 03/10/22 to 10/10/22 meaning my claim is left hanging she has not escalated it or referred it to any one. I call the scheme am told by the agent again that Nelisiwe is on leave and will escalate I still have no feedback or any acknowledgement or communication from Metropolitan. The thing and questions we get from these schemes when are not asked when they sell you their products we had to adjust the date of the funeral because of none payment from scheme it's sad. Bare in mind yours turn around time is 48 hours