LL
Lufuno L
1 reviews | Active since Sept 2025
12 Sept 2025, 12:33
I'm very very disappointed with Metropolitan
I'm very very disappointed with Metropolitan.i have investments policies for my twin daughters , however they sent an SMS today to inform me that the premium has increased.i was not informed about this .and there's no one to assist me via call centre neither via WhatsApp.their service is ridiculous.im currently nolonger working and I don't want them to increase my premiums .I still want to pay the amount that I was paying previously.why are they increasing it without communicating with me
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Replies (2)
Metropolitan Life's replyOfficial
12 Sept 2025, 14:02Dear Lufuno
We acknowledge receipt of your complaint.
We are sorry to read about the challenges you have encountered around your policy premium collections.
Regrettably your post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read about the challenges you have encountered around your policy premium collections.
Regrettably your post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply12 Sept 2025, 14:02
Official
Dear Lufuno
We acknowledge receipt of your complaint.
We are sorry to read about the challenges you have encountered around your policy premium collections.
Regrettably your post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
We acknowledge receipt of your complaint.
We are sorry to read about the challenges you have encountered around your policy premium collections.
Regrettably your post does not contain sufficient information in order for us to trace the policy numbers you are referring to.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's replyOfficial
16 Sept 2025, 09:12Dear Lufuno
Thank you for your additional comment.
Our escalation specialist has responded to you directly via email yesterday.
Regards
Client Care Team
Thank you for your additional comment.
Our escalation specialist has responded to you directly via email yesterday.
Regards
Client Care Team
Metropolitan Life's reply16 Sept 2025, 09:12
Official
Dear Lufuno
Thank you for your additional comment.
Our escalation specialist has responded to you directly via email yesterday.
Regards
Client Care Team
Thank you for your additional comment.
Our escalation specialist has responded to you directly via email yesterday.
Regards
Client Care Team