DM
Dorcas M
1 reviews | Active since Feb 2021
15 Feb 2021, 13:04
I'm sooo disappointed and frustrated
I'm sooooo disappointed and beyond dissatisfied with the service I've received from metropolitan. I have been with Metropolitan for over 5 years and never missed a payment. And now when I need them the most to help me burry my mother, they are taking forever to payout my claim! Its getting frustrating and stressful by the day. Please help me
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
15 Feb 2021, 14:40Dear Dorcas
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the loss of your mother. Please accept our sincere condolences during this time of bereavement.
We have already processed the claim on your policy on the 10th of February 2021 and sent you an SMS confirmation.
One of our Client Care Assessors will email you confirmation of the payment as well.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the loss of your mother. Please accept our sincere condolences during this time of bereavement.
We have already processed the claim on your policy on the 10th of February 2021 and sent you an SMS confirmation.
One of our Client Care Assessors will email you confirmation of the payment as well.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply15 Feb 2021, 14:40
Official
Dear Dorcas
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the loss of your mother. Please accept our sincere condolences during this time of bereavement.
We have already processed the claim on your policy on the 10th of February 2021 and sent you an SMS confirmation.
One of our Client Care Assessors will email you confirmation of the payment as well.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the loss of your mother. Please accept our sincere condolences during this time of bereavement.
We have already processed the claim on your policy on the 10th of February 2021 and sent you an SMS confirmation.
One of our Client Care Assessors will email you confirmation of the payment as well.
Regards
Metropolitan Client Care Team
DM
Dorcas M's updateReviewer Update
15 Feb 2021, 14:54I received an sms on the 10th Feb 2021 indicating that I will be paid in 24 hours. It's been over 24 hours now. I'm tired of waiting on empty promises!
DM
Dorcas M's update15 Feb 2021, 14:54
Reviewer Update
I received an sms on the 10th Feb 2021 indicating that I will be paid in 24 hours. It's been over 24 hours now. I'm tired of waiting on empty promises!
Metropolitan Life's replyOfficial
15 Feb 2021, 15:02Dear Dorcas
Thank you for your additional comments
One of our Client Care Assessors will investigate and revert back to you again.
Regards
Client Care Team
Thank you for your additional comments
One of our Client Care Assessors will investigate and revert back to you again.
Regards
Client Care Team
Metropolitan Life's reply15 Feb 2021, 15:02
Official
Dear Dorcas
Thank you for your additional comments
One of our Client Care Assessors will investigate and revert back to you again.
Regards
Client Care Team
Thank you for your additional comments
One of our Client Care Assessors will investigate and revert back to you again.
Regards
Client Care Team