LL
Lethabo L
1 reviews | Active since Jul 2012
10 Nov 2025, 17:28
I'm so disappointed ...
I'm so disappointed with metropolitan 3 weeks later still waiting for feedback
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Replies (1)
Metropolitan Life's replyOfficial
10 Nov 2025, 17:47Dear Lethabo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the loss your family has suffered. Please accept our sincere condolences at this time of bereavement.
We always strive to serve our clients well and have a better than 95 % success rate of processing claims within 48 hours and we are sorry that your claim has taken longer than this. Unfortunately in some instances we need additional validations to process a claim and these validations have to be done "in the field", and this is what causes delays.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the loss your family has suffered. Please accept our sincere condolences at this time of bereavement.
We always strive to serve our clients well and have a better than 95 % success rate of processing claims within 48 hours and we are sorry that your claim has taken longer than this. Unfortunately in some instances we need additional validations to process a claim and these validations have to be done "in the field", and this is what causes delays.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Nov 2025, 17:47
Official
Dear Lethabo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the loss your family has suffered. Please accept our sincere condolences at this time of bereavement.
We always strive to serve our clients well and have a better than 95 % success rate of processing claims within 48 hours and we are sorry that your claim has taken longer than this. Unfortunately in some instances we need additional validations to process a claim and these validations have to be done "in the field", and this is what causes delays.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the loss your family has suffered. Please accept our sincere condolences at this time of bereavement.
We always strive to serve our clients well and have a better than 95 % success rate of processing claims within 48 hours and we are sorry that your claim has taken longer than this. Unfortunately in some instances we need additional validations to process a claim and these validations have to be done "in the field", and this is what causes delays.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team