TR
Teboho R
1 reviews | Active since Jan 2023
25 Oct 2024, 11:08
I'm so disappointed
I called and I asked for cancellation and refund the consultant told me he can't refund me cause I'm already covered how so while I don't have a proof that I'm covered if anything happens you will be taking me up and down for nothing refund my money please and cancel that Debi check I'm so disappointed on the services you guys have offered been asking for policy documents even today i haven't received anything please refund my money today I'm done with you.
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Replies (1)
Metropolitan Life's replyOfficial
25 Oct 2024, 14:16Dear Teboho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your cancellation and refund.
Please be advised that when a policy is issued, we send the welcome pack with the policy documents to the address or email address the client provides at point of sale. If you have not received your policy documents we can re-send it to you at any time, should you request it.
Please also note that you have a 30-day cooling off period whereby you may cancel your plan obligation-free. If you cancel your plan after that, premiums are only refundable from the effective month of the cancellation.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your cancellation and refund.
Please be advised that when a policy is issued, we send the welcome pack with the policy documents to the address or email address the client provides at point of sale. If you have not received your policy documents we can re-send it to you at any time, should you request it.
Please also note that you have a 30-day cooling off period whereby you may cancel your plan obligation-free. If you cancel your plan after that, premiums are only refundable from the effective month of the cancellation.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply25 Oct 2024, 14:16
Official
Dear Teboho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your cancellation and refund.
Please be advised that when a policy is issued, we send the welcome pack with the policy documents to the address or email address the client provides at point of sale. If you have not received your policy documents we can re-send it to you at any time, should you request it.
Please also note that you have a 30-day cooling off period whereby you may cancel your plan obligation-free. If you cancel your plan after that, premiums are only refundable from the effective month of the cancellation.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your cancellation and refund.
Please be advised that when a policy is issued, we send the welcome pack with the policy documents to the address or email address the client provides at point of sale. If you have not received your policy documents we can re-send it to you at any time, should you request it.
Please also note that you have a 30-day cooling off period whereby you may cancel your plan obligation-free. If you cancel your plan after that, premiums are only refundable from the effective month of the cancellation.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team