CB
Chris B
1 reviews | Active since Oct 2022
14 Oct 2022, 15:45
******** customer service consultants
Extremely poor customer service.
Refund of overpaid funeral policy taking 2 weeks so far beginning with week 3 this week.
No proper communication from Customer service consultants to explain how long such a simple issue can be resovled. Web site complaints paige also useless still waiting for consultant to call.
Really ****ed off about my situasion.
Feels these people are ignoring my request and dont live by great soeedy service delivery as they should.
Thinking of rather taking my bussiness elsewhere.
The so called back office are the big problem with this delaying the process234
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Metropolitan Life's replyOfficial
14 Oct 2022, 16:20Dear Mr Botha,
We acknowledge receipt of your complaint. We will investigate and contact you direct to address your complaint.
Kind Regards,
Client Care Team
We acknowledge receipt of your complaint. We will investigate and contact you direct to address your complaint.
Kind Regards,
Client Care Team
Metropolitan Life's reply14 Oct 2022, 16:20
Official
Dear Mr Botha,
We acknowledge receipt of your complaint. We will investigate and contact you direct to address your complaint.
Kind Regards,
Client Care Team
We acknowledge receipt of your complaint. We will investigate and contact you direct to address your complaint.
Kind Regards,
Client Care Team