I’d stay far away from metropolitan. They will find a reason not to pay you your own money.

I wanted to surrender my policy, only to be told I can’t get my money. I have to wait until next year when it’s 5years. I then asked the consultant to make it make sense to me why I cannot get my own money to which I got the worst service. She was rude and said : “I will send you your contract bye” and hung up. I was unable to get her name at this time. I would think it’s her job to make it make sense to me since it doesn’t to me. She also never sent the contract. I will gladly instead return to Old mutual. Didn’t have issues with pay outs there.

Things aren’t explained properly when your sales people sell these policies, and then when you want your own money you must be treated like it’s money owed.

As for the lady that was meant to assist me and did such a horrible job, customer care maybe isn’t the job for you.