I'd rate Metropolitan ZERO if I could!!

My father passed away on 26/7 and on 28/7 I emailed documentation in support of the funeral claim to the GENCOMP and Client @metropolitan email addresses and proceeded to follow up with the to check if documentation was received in good order. I has now been FIVE working days and this morning's update is that the Claims department is looking at my query - this is the same update I was given 30/7. No one can tell me why it's taken Metropolitan 5 working days so far...what a let down especially when the funds are supposed to fund a funeral. My father has now been buried without the product that was supposed to finance the very burial. The required documentation was submitted to allow for payment within the stated turnaround time yet this was not honoured by Metropolitan. This is very disappointing, to say the least.