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Shiella S
1 reviews | Active since May 2025
15 May 2025, 15:21
I would like to write a review about Metropolitan Life
I would like to write a review about Metropolitan Life. I'm not happy about how they handle things. I submitted my claim on the 14th of April in one of their branches. They said it will take 7 to 14 working days. I called to check on the status on the 2nd of May. They said I will receive what is due to me on the Monday . I called on Friday, they give a different story / excuse. I called today they are now telling me that the claim is only assigned to a consultant on the 6th. .. I will never ever trust Metropolitan again. I won't even recommend them to my family and friends.
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Metropolitan Life's replyOfficial
15 May 2025, 16:00 Dear Shiella,
We acknowledge receipt of your complaint.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply15 May 2025, 16:00
Official
Dear Shiella,
We acknowledge receipt of your complaint.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team