1 reviews | Active since Apr 2016
I was misleaded in taking policy
In October 2015 i have joined Metropolitan insurance. In taking the policy i was adbosed that tje waiting peripd is 6 mnths, i was never advised on how the 6mnths will be counted. So far i have paid 6 premiums, my father passed on and I was advised that they wont be payong as I have not finished 6 months. The first premium was on tje. Month end of October. My questipn is it was deducted immediately after joining and i was dvosed that after the 1st premium i qualify for accidental cover. So why cant i qualify for natural death after the 6 premiums why it must 6 calenda month. Out of anger and dissapointment i cancelled tje policy. O think the informatipn i was given when i was joinong the policy was unclear and misleading. Please assist.
Thank you for bringing this matter to our attention. We will investigate and address your concerns directly with you.
KInd Regards
Amanda Vraagom
Client Care
Thank you for bringing this matter to our attention. We will investigate and address your concerns directly with you.
KInd Regards
Amanda Vraagom
Client Care
The matter was resolved. I am happy, though it was after 2 months after the incident.
The matter was resolved. I am happy, though it was after 2 months after the incident.
