S
Sharon

1 reviews | Active since Feb 2025

09 Feb 2025, 19:09

I want to complain o...

I want to complain of a debit from my account every month that am not aware of I want my money back

0
Replies (2)
Metropolitan Life
Metropolitan Life's reply10 Feb 2025, 11:58
Official
Dear Sharon

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve every client well and regret reading that you have encountered difficulties with an unauthorised deduction.

Regrettably your post does not contain sufficient information in order for us to trace the policy you are referring to.

One of our Escalation Specialists will be in touch shortly ot obtain the information necessary to trace the policy deduction and assist you with your complaint.

Regards

Client Care Team
Metropolitan Life
Metropolitan Life's reply10 Feb 2025, 12:01
Official
  Dear Sharon

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and regret reading that you have encountered inconvenience with an unknown deduction on your bank account. 

One of our Escalation Specialists will investigate and revert back to you as to the cause of the delay or if there are any further requirements.

Regards

Client Care Team