1 reviews | Active since Jun 2017
I WANT MY REFUND ON MY INVESTMENT!!!!!!!!
Metropolitan. I was supposed to receive feedback roday as per my last phone call to your offices on Friday, regarding my refund for the month of October 2023. To date, your office oa refusing to refund me my money!!I am not making a loan with your company ,i am requesting a refund of my investment and you have been moving me from pillar to post. I do not want a report history of my investments!!!?That was not the reason fpr my enquiry. There is an excuse every week when i call! First it was a "technical delay" then it was awaiting authorization. What is the excuse now? This company is a real problem and ****!! I have alot of investments with you, which is hard earned money and i do not see why you have to give me so many problems when i request a refund!!!!Someone better call me by COB tomorrow 21/11/2023 with my refund being processed or we will have serioua problems!!!What type of company are you running...I've wasted airtime, numerous time pent sending emails and no one has the decency to call me or respond to me!!I will cancel all investments as its clear i am going to have an ongoing problem with getting my investments paid!!!
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a breakdown in service.
This being said, the policy numbers you have quoted in your complaint are not in your name and we are not allowed to share any policy information with you.
If you are posting this complaint on behalf of another person, please be advised that we have already received a complaint from the policy owner on one of the policies and responded directly to the owner yesterday;
We will now also send updated feedback to the policy owner that addresses the refunds on the second policy.
We trust that this will address your concerns.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a breakdown in service.
This being said, the policy numbers you have quoted in your complaint are not in your name and we are not allowed to share any policy information with you.
If you are posting this complaint on behalf of another person, please be advised that we have already received a complaint from the policy owner on one of the policies and responded directly to the owner yesterday;
We will now also send updated feedback to the policy owner that addresses the refunds on the second policy.
We trust that this will address your concerns.
Regards
Client Care Team