SMKN
Swazi Ma Ka Nonjabulo
1 reviews | Active since Aug 2022
06 Oct 2025, 13:14
I took child investment policy last year with metropolitan for R350. I have sent cancellation letter early September this year , due to the reason that the money I am saving it's lot comparing with what I will get in return. The account was put under rest
child investment account with metropolitan I sent cansellation September but they deducted
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Replies (3)
Metropolitan Life's replyOfficial
06 Oct 2025, 14:29 Dear Swazi Ma Ka Nonjabulo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your disappointment regarding the "cancellation" of the policy.
Please remember that a Stop Order deduction takes around two to three months to start/change or stop a deduction.
One of our Escalation Specialists will reach out to you shortly to advise you on how this applies to your specific policy.
Regards
Client Care Team
Metropolitan Life's reply06 Oct 2025, 14:29
Official
Dear Swazi Ma Ka Nonjabulo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about your disappointment regarding the "cancellation" of the policy.
Please remember that a Stop Order deduction takes around two to three months to start/change or stop a deduction.
One of our Escalation Specialists will reach out to you shortly to advise you on how this applies to your specific policy.
Regards
Client Care Team
SMKN
Swazi Ma Ka Nonjabulo's updateReviewer Update
06 Oct 2025, 15:38Will that money be reversed as I was not told about the 3minths stop order . Funny when money is deducted there is no waiting period. the sad part the is not even acknowledgement of email that I sent, we have to write review on hello Peter for you guys to give us attention. I am ****ed off client xem
SMKN
Swazi Ma Ka Nonjabulo's update06 Oct 2025, 15:38
Reviewer Update
Will that money be reversed as I was not told about the 3minths stop order . Funny when money is deducted there is no waiting period. the sad part the is not even acknowledgement of email that I sent, we have to write review on hello Peter for you guys to give us attention. I am ****ed off client xem
Metropolitan Life's replyOfficial
06 Oct 2025, 15:48Dear Swazi Ma Ka Nonjabulo
Thank you for your additional comment, the content of which is noted.
Did you know you can reach out to us directly on our website to log a complaint or email our Escalated Complaints team on ***?
Stop orders take long to start/change or stop due to closing dates at our end to compile magnetic tapes that are sent to employers to start/change or stop a deduction and of course, employers also have closing dates at their end for implementation of these magnetic tapes on their payroll systems.
Our Escalation Specialist is already looking into your complaint and will be in touch soon.
Regards
Client Care Team
Thank you for your additional comment, the content of which is noted.
Did you know you can reach out to us directly on our website to log a complaint or email our Escalated Complaints team on ***?
Stop orders take long to start/change or stop due to closing dates at our end to compile magnetic tapes that are sent to employers to start/change or stop a deduction and of course, employers also have closing dates at their end for implementation of these magnetic tapes on their payroll systems.
Our Escalation Specialist is already looking into your complaint and will be in touch soon.
Regards
Client Care Team
Metropolitan Life's reply06 Oct 2025, 15:48
Official
Dear Swazi Ma Ka Nonjabulo
Thank you for your additional comment, the content of which is noted.
Did you know you can reach out to us directly on our website to log a complaint or email our Escalated Complaints team on ***?
Stop orders take long to start/change or stop due to closing dates at our end to compile magnetic tapes that are sent to employers to start/change or stop a deduction and of course, employers also have closing dates at their end for implementation of these magnetic tapes on their payroll systems.
Our Escalation Specialist is already looking into your complaint and will be in touch soon.
Regards
Client Care Team
Thank you for your additional comment, the content of which is noted.
Did you know you can reach out to us directly on our website to log a complaint or email our Escalated Complaints team on ***?
Stop orders take long to start/change or stop due to closing dates at our end to compile magnetic tapes that are sent to employers to start/change or stop a deduction and of course, employers also have closing dates at their end for implementation of these magnetic tapes on their payroll systems.
Our Escalation Specialist is already looking into your complaint and will be in touch soon.
Regards
Client Care Team