T
Thandisa
1 reviews | Active since Apr 2023
28 Apr 2023, 00:17
I submitted document...
I submitted documents on 21/04/2023 for a refund for a policy which continued to deduct for 3 consecutive months even after the person covered passed away...have not received the funds yet...
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Metropolitan Life's replyOfficial
28 Apr 2023, 10:57Dear Thandiswa
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with exceptional service and regret to read of the delays you say you have experienced with your deductions.
Please bear in mind that for Stop Order mode of payment, it takes about two months to start/change or cancel a deduction.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with exceptional service and regret to read of the delays you say you have experienced with your deductions.
Please bear in mind that for Stop Order mode of payment, it takes about two months to start/change or cancel a deduction.
- This is because we have closing dates by which alterations must be done on the magnetic tapes before sending it to your employers.
- Also, your employers will also have closing dates by which they may implement this on their next payroll run.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply28 Apr 2023, 10:57
Official
Dear Thandiswa
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with exceptional service and regret to read of the delays you say you have experienced with your deductions.
Please bear in mind that for Stop Order mode of payment, it takes about two months to start/change or cancel a deduction.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with exceptional service and regret to read of the delays you say you have experienced with your deductions.
Please bear in mind that for Stop Order mode of payment, it takes about two months to start/change or cancel a deduction.
- This is because we have closing dates by which alterations must be done on the magnetic tapes before sending it to your employers.
- Also, your employers will also have closing dates by which they may implement this on their next payroll run.
One of our Escalation specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Best regards,