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Nokuthula N
1 reviews | Active since Mar 2025
12 Mar 2025, 11:37
I submitted a death claim in November for my partner who passed away to natural causes
I submitted a death claim in November for my partner who passed away to natural causes. I have submitted all the required documents but till now my money has not been paid into my bank account . They do not phone me to update about the claim . It is me who is always phoning them. I need your assistance with immediate effect.
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Metropolitan Life's replyOfficial
12 Mar 2025, 11:56Dear Nokuthula
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply12 Mar 2025, 11:56
Official
Dear Nokuthula
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team