TN
Thembisile N
1 reviews | Active since Jan 2021
22 Dec 2021, 09:36
I regret taking a funeral cover from metropolitan
I took a funeral cover for 3 of my family members and did my 1st claim in August 2021 and they took me from pillar to post and paid a week after the funeral, I claimed again on the 2nd on December 2021 I've been told many stories again it's the 20 days laters they still haven't made the payments and no one seem to care, I made endless call sent email however no one called! metropolitan is worst I regret taking the funeral cover with them they don't care.
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Metropolitan Life's replyOfficial
22 Dec 2021, 10:47Dear Thembisile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one's passing. Our sincere condolences go out to you and your family during this time of mourning.
We regret to learn of the delay with the claim,
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one's passing. Our sincere condolences go out to you and your family during this time of mourning.
We regret to learn of the delay with the claim,
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
Metropolitan Life's reply22 Dec 2021, 10:47
Official
Dear Thembisile
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one's passing. Our sincere condolences go out to you and your family during this time of mourning.
We regret to learn of the delay with the claim,
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one's passing. Our sincere condolences go out to you and your family during this time of mourning.
We regret to learn of the delay with the claim,
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team