1 reviews | Active since Dec 2019
I REGRET HAVING A RETIREMENT ANNUITY WITH METROPOLITAN
the worst mistake i have ever done in my life was have a life cover and a retirement annuity under metropolitan. at first when i wanted to do a life cover they gave me a funeral policy instead and when i cancelled it, they still deducted money which to this day they have not paid it back even after I supp**** them with the documents they requested and when i wanted to withdraw my retirement annuity they took me from pillar to post, even had to call SARS coz they kept on telling me lies that i cannot withdraw. to this day i have not yes received my money. A MISTAKE THAT COST ME A LOT OF MONEY. when they want your money they will assist you quickly but when you want your money back, they make it difficult for you to get it even impossible.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your disappointment regarding the various products you have with Metropolitan.
When one applies for a policy, one generally has a month to review the policy documents obligation-free. If you then cancel the plan because it is not what you app**** for, the cancellation is in the cooling off period and all premiums received is refundable.
However, if you have the policy for longer than that and only cancel it later, we can only refund premiums received after the effective date of the cancellation.
This being said, one of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of your disappointment regarding the various products you have with Metropolitan.
When one applies for a policy, one generally has a month to review the policy documents obligation-free. If you then cancel the plan because it is not what you app**** for, the cancellation is in the cooling off period and all premiums received is refundable.
However, if you have the policy for longer than that and only cancel it later, we can only refund premiums received after the effective date of the cancellation.
This being said, one of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team