TM
THABISO M
1 reviews | Active since May 2023
24 May 2023, 09:06
I never join this Policy they have been deducting R611 for 3months when i went to their branch in germiston for enquiry about *****,they understood and I did cancelation and they refunded me for 1 month with is R611 instead of R1833 and they still deducti
I never join this Policy they have been deducting R611 for 3months when i went to their branch in germiston for enquiry about *****,they understood and I did cancelation and they refunded me for 1 month with is R611 instead of R1833 and they still deducting even after cancelation please assist me
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
24 May 2023, 09:24 Dear Thabiso M
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the unauthorized policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the unauthorized policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply24 May 2023, 09:24
Official
Dear Thabiso M
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the unauthorized policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
We acknowledge receipt of your complaint.
As Metropolitan we pride ourselves on delivering exceptional customer service to all our clients.
We regret reading of the unauthorized policy in your name. We have a zero tolerance approach to ***** and we treat such allegations with the severity that it deserves.
We apologize for any inconvenience caused thus far.
One of our escalation specialist will investigate your complaint and revert back to you shortly.
Yours sincerely,
Client Care Team