I never asked you to change my debit order date!!!!

This is seriously very frustrating. Every year I have to go through this. I have not requested my debit orders to go off on the 15th so please don't debit my account on the 15th. I also don't get paid on the 15th in December. Stop making assumptions as they are an inconvenience to me. It seems to me like you don't have enough work, but I actually do. Whose gonna pay for the charges when it's unpaid? And not to mention the impact on my credit score.

Suggestion: if you want to do this every year and frustrate some of us, give an option on the sms to respond no. Please get with the times that are changing. Less frustration