I'm paying for their mistake - and have received NO help!

<p>I'm writing this complaint after struggling (and failing) for 2 months to resolve an issue that is totally the fault of Metropolitan Life.</p> <p> </p> <p>I've been paying what I thought was a life cover policy for four years, only to discover recently that it is in fact a funeral policy covering someone else! As shocking as this mistake is, what's even more shocking is that NOTHING has been done to resolve this to date. </p> <p>I've phoned/emailed numerous times to try to sort out what is clearly a big mistake on their part, but the last 3 attempts have all had the same result:</p> <p>"I will escalate this to my manager, we will investigate and get back to you."</p> <p>Nothing has happened, I have been debited since bringing this to their attention and am about to be charged again.</p> <p>I have provided all the documentation I was asked for to prove that this is an error on their side, really shocked and dissapointed with how this is being handled. Since email and phone isn't working, I am logging this complaint here, and I suppose the next step will have to be an ombudsman or a lawyer.</p>