I just want my money...

 Dear Monica

 
 We acknowledge receipt of your complaint on HelloPeter.
 
 We pride ourselves on providing all our clients with unsurpassed customer service and regret reading of the difficulties you have experienced with your refund application.

Please remember that it takes about 2 to 3 months for Stop Order deductions to start/change or stop.  This is due to closing dates for compilation of magnetic tapes at our end and of course also closing dates to implement these tapes the next salary run on your employer's end.
 
 One of our Escalation Specialists will reach out to you as soon as possible to see what we can be of assistance with.
 
 Regards
 
 Client Care Team