I joined the policy in 2015 and they were able to get their premium monthly but they told me that my other policy has lapsed

Dear Eslinah

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and regret reading that your one policy has lapsed.

Sadly there is not enough detail in your post for us to trace the policy you are referring to or the deductions that are going from your salary/account.

One of our Escalation Specialists will reach out to you to obtain the information needed to investigate and revert back to you.

Regards

Client Care Team