I have filed for ref...

 Dear Elias E We acknowledge receipt of your complaint on HelloPeter.  We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a refund.  Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.  One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.  Yours sincerely, Client Care Team