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Lebogang L
1 reviews | Active since Sept 2023
23 Oct 2025, 18:18
I have cancelled the...
I have cancelled the policy in September why is my money still deduccted from the policy
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Metropolitan Life's replyOfficial
23 Oct 2025, 19:35 Dear Lebogang
We acknowledge receipt of your complaint.
We are sorry to read that you are experiencing a policy deduction after cancellation.
This could be related to your mode of payment. For instance, Stop Order deductions take about two to three months to start/change or stop. This is due to closing dates for compilation of magnetic tapes at our end and of course closing dates at your employer's side to implement these tapes on their next payroll run.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to and give you a definitive explanation.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team
Metropolitan Life's reply23 Oct 2025, 19:35
Official
Dear Lebogang
We acknowledge receipt of your complaint.
We are sorry to read that you are experiencing a policy deduction after cancellation.
This could be related to your mode of payment. For instance, Stop Order deductions take about two to three months to start/change or stop. This is due to closing dates for compilation of magnetic tapes at our end and of course closing dates at your employer's side to implement these tapes on their next payroll run.
Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to and give you a definitive explanation.
One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Client Care Team