I have called the call centre numerous time but I do not get a straight answer from each agent.

I have a funeral cover with metropolitan. I have called the call centre numerous times to find out if my policy is uptodate but every time I get different answers from the agents. The last one that I spoke to was unsure of how many months I owe. All your calls are recorded please listen to them. I asked the agent to send me a statement dating back to Januart 2014 so I can see how many months I owe. He said an emaik will be sent to me with the statement I have b?en waiting for weeks now and when I ask if its still active they say yes. Should 1 of my family member pass on they will pay out and months that I owe will be deducted so they say. I have never claimed since I joined in 2008 and would hate for it to be cancelled. I really need this policy as it will help me in case of a family member being deceased.