I have a funeral cov...

I have a funeral cover with Metropolitan, they send me a letter saying my cover has collapsed due to non payment, but my debit has been going through succesfully everymonth, Now i m trying to contact them on *** to check what is happening, This number does not give customers the Option to speak to a Consultant for general enquiries, Instead, you need to press the Option of Funeral Claims to speak to a consultant even if you dont want to claim for a Funeral,