I had a policy but I did withdraw everything last month because I said I dnt want the policy anymore

Dear P****lo

 We acknowledge receipt of your complaint on HelloPeter.
 
 We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your deduction.

Please bear in mind that Stop Order deductions do take about 2 months to start/change or stop.  This is due to closing dates at our end for compilation of magnetic tapes that are sent to employers and of course also closing dates at your employer's end to implement these magnetic tapes on their next payroll run.

We’d love to assist, but we need a bit more information to locate your policy and help you further.

 One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
 
 Regards
 Metropolitan Client Care Team