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Portia M

1 reviews | Active since Apr 2014

21 Jul 2016, 11:01

I feel ******

<p>I have been telephonically called by Glady's Masimini (23285) from Metropolitan to increase my current policy which i had with Metropolitan, I have dont remember signing the policy documents hence i feel she gave me the info that suits her. I just find out that should i need to enquire . I need to be re-imbursed and get my policy . I would like to request to be upgraded to the policy number ********** 250. She made me open another policy unaware and since Bonginkosi Mavuso was the one assisting me. I would like my premiums to be transferred to the old policy hence i have never wanted too many policies under my name. The telephonic policies put people under pressure and do what is not correct in the end we suffer when it is time to claim</p>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply21 Jul 2016, 11:30
Official

Thank you for sharing your experience at our Customer Service office with us. I am sorry to hear about the delays and unacceptable service levels. I will investigate and correspond directly with you.

Kind regards

Amanda Vraagom

Client Care