bM
bongani M
1 reviews | Active since May 2016
23 Aug 2023, 19:34
I did a claim with m...
I did a claim with metropolitan 3 weeks ago till now nothing is happening
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
24 Aug 2023, 09:26Dear Bongani
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered delays with your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on,
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered delays with your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on,
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Regards
Client Care Team
Metropolitan Life's reply24 Aug 2023, 09:26
Official
Dear Bongani
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered delays with your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on,
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered delays with your claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on,
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Regards
Client Care Team
bM
bongani M's updateReviewer Update
19 Sept 2023, 23:35Hi I'm still waiting for my claim to be finalized
bM
bongani M's update19 Sept 2023, 23:35
Reviewer Update
Hi I'm still waiting for my claim to be finalized
Metropolitan Life's replyOfficial
20 Sept 2023, 11:40Dear Bongani
Thank you for your additional comments.
As per our email to you on 24/8/2023, the policy we traced with your kind assistance needed to be loaded back on record and be re-built to determine the claim value as it was off record for so long. This is why claims should normally be submitted within 6 months.
Following this, we still need to trace all the legal and financial dependents of the deceased to see who is eligible for the Death Claim proceeds in terms of Section 37C of the Pension Funds Act and distribute the proceeds in line with the Board of Trustees resolution.
We are still in the middle of these processes and as indicated, we have 12 months to complete this process. We are however committed to do it sooner than that if at all possible.
Please bear with us during this long and intricate process.
Regards
Client Care Team.
Thank you for your additional comments.
As per our email to you on 24/8/2023, the policy we traced with your kind assistance needed to be loaded back on record and be re-built to determine the claim value as it was off record for so long. This is why claims should normally be submitted within 6 months.
Following this, we still need to trace all the legal and financial dependents of the deceased to see who is eligible for the Death Claim proceeds in terms of Section 37C of the Pension Funds Act and distribute the proceeds in line with the Board of Trustees resolution.
We are still in the middle of these processes and as indicated, we have 12 months to complete this process. We are however committed to do it sooner than that if at all possible.
Please bear with us during this long and intricate process.
Regards
Client Care Team.
Metropolitan Life's reply20 Sept 2023, 11:40
Official
Dear Bongani
Thank you for your additional comments.
As per our email to you on 24/8/2023, the policy we traced with your kind assistance needed to be loaded back on record and be re-built to determine the claim value as it was off record for so long. This is why claims should normally be submitted within 6 months.
Following this, we still need to trace all the legal and financial dependents of the deceased to see who is eligible for the Death Claim proceeds in terms of Section 37C of the Pension Funds Act and distribute the proceeds in line with the Board of Trustees resolution.
We are still in the middle of these processes and as indicated, we have 12 months to complete this process. We are however committed to do it sooner than that if at all possible.
Please bear with us during this long and intricate process.
Regards
Client Care Team.
Thank you for your additional comments.
As per our email to you on 24/8/2023, the policy we traced with your kind assistance needed to be loaded back on record and be re-built to determine the claim value as it was off record for so long. This is why claims should normally be submitted within 6 months.
Following this, we still need to trace all the legal and financial dependents of the deceased to see who is eligible for the Death Claim proceeds in terms of Section 37C of the Pension Funds Act and distribute the proceeds in line with the Board of Trustees resolution.
We are still in the middle of these processes and as indicated, we have 12 months to complete this process. We are however committed to do it sooner than that if at all possible.
Please bear with us during this long and intricate process.
Regards
Client Care Team.