BK
Bongukuphila K
1 reviews | Active since Dec 2024
04 Jan 2025, 15:06
I cancelled two inve...
I cancelled two investment and submitted for a refund but there is no response
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Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
06 Jan 2025, 09:32Dear Bongukuphila
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have cancelled your policies.
Please be advised that our refund requirements are the below FICA requirements:
1. a certified copy of premium payer's ID
2. proof of bank details (bank statement)
To date we have not received these refund requirements.
You are welcome to email them to us on: *** and remember to list the policy numbers in the subject line of your email, together with the summary of your service request - in this instance "Refund".
Upon receipt thereof, we should be able to attend your refund request.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have cancelled your policies.
Please be advised that our refund requirements are the below FICA requirements:
1. a certified copy of premium payer's ID
2. proof of bank details (bank statement)
To date we have not received these refund requirements.
You are welcome to email them to us on: *** and remember to list the policy numbers in the subject line of your email, together with the summary of your service request - in this instance "Refund".
Upon receipt thereof, we should be able to attend your refund request.
Regards
Client Care Team
Metropolitan Life's reply06 Jan 2025, 09:32
Official
Dear Bongukuphila
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have cancelled your policies.
Please be advised that our refund requirements are the below FICA requirements:
1. a certified copy of premium payer's ID
2. proof of bank details (bank statement)
To date we have not received these refund requirements.
You are welcome to email them to us on: *** and remember to list the policy numbers in the subject line of your email, together with the summary of your service request - in this instance "Refund".
Upon receipt thereof, we should be able to attend your refund request.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have cancelled your policies.
Please be advised that our refund requirements are the below FICA requirements:
1. a certified copy of premium payer's ID
2. proof of bank details (bank statement)
To date we have not received these refund requirements.
You are welcome to email them to us on: *** and remember to list the policy numbers in the subject line of your email, together with the summary of your service request - in this instance "Refund".
Upon receipt thereof, we should be able to attend your refund request.
Regards
Client Care Team