1 reviews | Active since Mar 2015
I am really DISAPPOINTED!!
<p>A consultant called me to inform me that there's a policy my deceased father took out for me and it has matured, therefore there is money due to me. A maturity claim was submitted on the 27th February 2017 and was advised that I will receive it before the end of Marc 2017.</p> <p> </p> <p>I have been calling and sending emails and it looks like I am being taken from pillar to post. The consultant always has an excuse to why the case has not been completely dealt with. I work in the insurance industry as well and we all have turnaround times. This is unacceptable!!!!The consultant even had a nerve to tell me that I didn't know about this money therefore I should be patient and let them take their time. oh well, I know about it now and I want it!!!!</p> <p> </p> <p> </p>
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
I tried to contact the consultant who has been handling my case and there's no answer!
this is really becoming draining and i might as well send my complaint to the Ombudsman.
I tried to contact the consultant who has been handling my case and there's no answer!
this is really becoming draining and i might as well send my complaint to the Ombudsman.
My case has been resolved. i received an email and sms advising that payment has been authorised and i should have the money in my account within 48 hours.
thanks.
My case has been resolved. i received an email and sms advising that payment has been authorised and i should have the money in my account within 48 hours.
thanks.
