I am losing faith and trust in you as a company

Item: Metropolitan Life
Rating: 1
Author: Boitumelo M

I send an email 3 weeks ago asking for details on my funeral cover, I get automated response and really no help. If I am struggling so much for policy wording, what will happen if I need to claim?

Helpful (0)

Replies (1)

Metropolitan Life's replyOfficial

13 Jun 2025, 09:59

Dear Boitumelo

We acknowledge receipt of your complaint on HelloPeter.

We always strive to provide the best service to all our clients and regret reading that you are having difficulties with the policy wording.

One of our Escalation Specialists will contact you shortly to see how we can be of assistance

Regards

Metropolitan Client Care Team

Metropolitan Life's reply13 Jun 2025, 09:59

Official

Dear Boitumelo

We acknowledge receipt of your complaint on HelloPeter.

We always strive to provide the best service to all our clients and regret reading that you are having difficulties with the policy wording.

One of our Escalation Specialists will contact you shortly to see how we can be of assistance

Regards

Metropolitan Client Care Team